At MDClone, we believe that true transformation doesn’t always begin in the boardroom, it begins with the leaders who work shoulder-to-shoulder with our customers every day. One of those leaders is Narma Yogan, Director of Customer Success, whose influence has quietly shaped some of MDClone’s most successful implementations across North America.
Narma exemplifies the future of healthcare leadership: driven, visionary, and deeply committed to building smarter, safer, and more equitable healthcare systems through the power of data.
Grassroots Leadership That Drives Enterprise Impact
Narma’s leadership defies the conventional model of top-down influence. As a grassroots change agent, she operates behind the scenes yet consistently drives front-line results. She bridges the critical gap between innovation and implementation by translating possibilities into performance and ensuring that every project advances a broader mission.
Since joining MDClone in early 2022, Narma has become an indispensable partner to our customer base. She doesn’t just manage timelines and deliverables, she elevates success stories, supports technical transformation, and activates data to fuel real-world change.
Turning Wins Into Movement
Take, for example, her collaboration with a nephrologist at one MDClone customer site. The physician used MDClone’s self-service platform to secure funding for a $1.5 million kidney clinic. What could have been a quiet success became a catalyst story, thanks to Narma’s insight and storytelling skills. She recognized the moment, captured its significance, and helped share it with healthcare leadership to ensure the impact of the project extended far beyond the clinic.
Calm Under Pressure, Clarity Through Complexity
Across high-stakes upgrades and moments of cross-functional friction, Narma is known for her calm, collected presence. Her colleagues and clients alike commend her for uniting teams around shared goals and navigating challenges with clarity and confidence. Whether resolving bottlenecks or aligning stakeholders, she brings a steady hand and a strategic mindset.
Elevating the Ecosystem
Beyond her direct project work, Narma serves as a mentor within MDClone by promoting a culture grounded in operational excellence, strategic storytelling, and customer empowerment. She challenges clients and teammates to think big, move fast, and harness the full value of their data to drive innovation.
A Catalyst for Progress
Through her work leading from the ground up, turning data into decisions, and shaping the future of digital health one implementation at a time, Narma Yogan has become a defining force behind MDClone’s success stories.
Stay tuned for more!
Warmly,
Vicki Snavely, RN
